Cleaning, safety and operational protocols

Effective 8/5, the Town of Nantucket and the Nantucket Inn will require the use of a mask or face-covering in all indoor public spaces. For the safety of all guests and staff, your cooperation is appreciated.

  • The Nantucket Inn is committed to the safety of both our guests and our employees. We will endeavor to follow all guidelines as set forth by the federal, state and local governments. This document is designed to communicate our precautions and protocols to you. This is not intended to be a complete list and will evolve. We welcome your questions and comments.
  • Operational components of this document reflect our current status and may change for future stays.
  • CDC guidance suggests that the most common form of COVID 19 transmission is person-to-person when not adhering to social distancing standards. Masks or face-coverings should be used when social distancing cannot be achieved.
  • The viability of the virus on soft and hard surfaces is not long term and can be remedied through proper cleaning and disinfecting protocols.
  • Thorough handwashing and coughing and sneezing into a tissue or your elbow is highly recommended.

Travel to Nantucket

  • The CDC (www.cdc.gov) advises all travelers entering from another state to self-quarantine for 10 days. Travelers are exempt if they can produce a negative COVID 19 test from the last 72 hours or have been fully vaccinated for 14 days and are without symptoms.

  • All public transportation including both the Steamship Authority and the Hyline require the use of cloth masks or face-coverings by all passengers. Airlines require masks in order to board. Taxi, ride share, public buses and most other transportation services also require mask usage.

Shuttle services

  • Nantucket Inn shuttle vehicles are considered public transportation and for that reason, all guests and drivers are required to wear masks or face covering while in the vehicle. There is no exception to this rule due to vaccination status.

  • Hotel shuttle vehicles will provide services to/from the Visitor Services Center on Federal Street, the airport and Surfside Beach.
  • Drivers will be separated from passengers by a plastic barrier. We will not utilize the front passenger seat.
  • Luggage handling will be performed by the guest. Hotel staff will only handle luggage by request. Staff may use gloves or plastic film while handling luggage.
  • Expanded facilities are available luggage storage before and after your visit.
  • Vehicles will be cleaned regularly throughout the day.
  • Taxis, ride share and public transportation are available on Nantucket - with their own protocols.

Registration and check-in

  • Our check-in process is largely contactless. Your single-use check-in packet with single-use key cards will be picked up from the lobby. A socially distant front desk agent will be available to answer question and give directions to your room.

  • During check-in and at all times when you are in a public space at the hotel, we require that you wear a mask or face-covering.
  • The lobby area will be under housekeeping supervision and high touch points will be cleaned regularly.

Guest rooms

  • All of or guest rooms open directly outside.

  • All heat and air conditioning is circulated for your guest room only.
  • Once you arrive you can be certain that your room is safe and clean. The bedroom and bathroom areas have been thoroughly cleaned and disinfected by our properly protected housekeeping staff. All linens and single use amenities will be changed. After cleaning, the room is inspected and then disinfected.
  • We have removed some extra items that not all guests use or that may be difficult to disinfect. This may include books and brochures, toiletries and amenity products. If you require any additional supplies, contact the front desk for contactless delivery to your door.
  • Common touch points – door handles, light switches, thermostats, and furniture pulls will be given extra attention when cleaning.
  • Self-service ice is available in each courtyard. Only single use glassware will be available.
  • Your room will be serviced by housekeeping during your stay. However, should you desire, please use our Stay Safe program and no one will enter your room without advance notice and permission (unless it is an emergency) If you opt out of daily housekeeping, you may request additional towels or linens via the front desk with contactless delivery.
  • If a member of staff needs to enter your room to perform requested maintenance, touchpoints will be cleaned prior to your return.

Exterior areas and courtyards

  • In consider of other guests, please do not congregate outside guest rooms, on stairs or balconies.

  • If you wish to smoke, please do so at least 6 feet away from any guest room door or window. Smoking is not permitted on bricked walk areas, stairs or common balconies.
  • Outdoor seating areas are available.

Food and Beverage services

  • In the dining room a self-service breakfast buffet is available daily. Service staff will provide coffee and hot beverages as well as water and juice. Breakfast may be consumed in the dining room, on the outdoor patio (weather permitting) or taken to-go.
  • Early morning to-go coffee service is available in the lobby.
  • Lobby bar beverage service is available for dine-in or to-go to guest rooms only (no off-premises service).
  • High touch point areas throughout the dining room and bar as well as tables and chairs will be cleaned regularly.
  • All guests are required to wear masks or face-covering at all times - except while consuming food or beverage.
  • Guests are reminded to practice social distancing and not congregate at entry, near food service areas or other tables.

Services and Amenities

  • Guest laundry is available and will be cleaned regularly.

  • The lobby Business Center computer is available.

Recreational facilities

  • Tennis courts are open daily; seasonal, weather permitting
  • Exercise room is open and will be cleaned regularly.
  • Indoor swimming pool is open daily (available seasonally)
  • Outdoor swimming pool is open daily, weather permitting. (available seasonally)
  • Chairs and cushions and other high touch points will be cleaned regularly.
  • Freshly laundered pool towels will be available; soiled linens will be stored separately for transfer to hotel laundry.
  • No pool toys are permitted.
  • Pool bar beverage service is available in single serving containers for service to lounge chairs (no off-premises service).

Meeting and banquet space

  • All of our meeting space is available. Please contact our group sales office for more details.  


  • There is no need to physically check-out of your room. However, we would appreciate that you contact the front desk by phone when you depart or drop your key packet in the Express Check-out basket in the lobby.
  • If you have any outstanding charges pending, we will settle them to the credit card on-file. We will email you a copy of your receipt.
  • After your departure, we will strip, launder and clean your guest room, then inspect and disinfect before renting to a new guest.

Thank you.

updated 8/5/2021